We are a result oriented debt collector with adequate knowledge and experience in both Service and fast moving consumer goods (FMCG) industries. Strong negotiator able to work in a very fast paced environment and adapts to situations with relative ease.
• Evaluate client process leading to the debt in order to develop a complete file as a sound basis for decision making during collection/recovery
• Investigate payment arrears in the portfolio, classify debtors appropriately in order to determine the collection process steps.
• Execute adequate collection and instigate recovery activities in order to minimize risk, cost and optimize returns.
• Develop expert negotiating payment process while continuing to build a positive relationship with the customers.
• Manage collection efforts with a high level of persuasiveness and professionalism.
• Advise clients where legal steps can be taken having built credible evidence in the collection process.